Short-Term Rental / Home Lodging Agreement – Terms and Conditions
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Chapter 1 General Provisions
Article 1 (Scope of Application and Contract Categories)
1. These Terms and Conditions (the “Terms”) apply to the following categories of contracts (collectively, “the Contract”) provided by the Facility:
(1) Short-Term Rental Plan (“Short-Term Rental Contract”)
A contract under which the premises are provided for residential or temporary use, including furniture, appliances, utilities, cleaning fees, and similar items.
Under applicable laws, this does not constitute “lodging” under the Hotel Business Act, but is treated as “residential use” or “temporary use for purposes other than lodging.”
(2) Lodging Plan (“Home Lodging Contract”)
A lodging service provided under the Private Lodging Business Act (Act No. 65 of 2017), within the statutory annual limit (180 days) of offering per registered dwelling.
2. These Terms also apply mutatis mutandis to ancillary services attached to the above Contracts, such as bedding rental, cleaning, Wi-Fi, utilities, and other incidental services.
3. A complete bedding set (futon, sheets, pillows, etc.) is provided as standard under a Home Lodging Contract, but treated as an optional item under a Short-Term Rental Contract.
4. Any matters not provided for in these Terms shall be governed by the Civil Code, other applicable laws and regulations, and generally established customs.
5. The Facility may agree to special provisions to the extent that they do not contravene laws or the spirit of these Terms. In the event of any inconsistency, such special provisions shall take precedence over these Terms.
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Chapter 2 Formation of the Contract
Article 2 (Application for Contract)
1. When applying for the Contract, the User shall provide the Facility with the following information:
(1) Type of plan (Short-Term Rental Contract / Home Lodging Contract)
(2) Name, address, nationality, and contact details (telephone number or email address) of the representative (the contracting party)
(3) Period of use (move-in / check-in date and move-out / check-out date)
(4) Number of users and their breakdown (adults / minors)
(5) Other items deemed necessary by the Facility
2. The Contract is established at the time when the application is completed and accepted by the Facility. After the Contract is established, the User shall pay the prescribed fees by the deadline specified by the Facility.
3. Contracts involving minors (under 18 years of age):
(1) In principle, the representative (contracting party) must be an adult.
(2) If the representative is a minor, or if all Users are minors, a written consent form signed and sealed by a parent or legal guardian must be submitted.
(3) Although the Contract is provisionally established online, if a copy of the consent form is not submitted by the start date of use and the original cannot be verified on the day of arrival, the Facility may cancel the Contract and refuse use.
(4) The Facility may directly contact the parent or legal guardian to verify the authenticity of the submitted documents.
(5) If verification cannot be obtained, or if false declarations are suspected, the Facility may invalidate or cancel the Contract.
(6) In the case of group use where the representative is an adult, that adult representative shall bear responsibility for any accompanying minors.
4. Bedding rental, additional cleaning, extension of stay, and use of ancillary services shall be handled in accordance with separately prescribed procedures.
5. Cancellations and changes to the Contract are governed by the Facility’s cancellation policy. However, where such policy conflicts with mandatory provisions of the Consumer Contract Act or other compulsory laws, those laws shall prevail.
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Chapter 3 User Registration and Identity Verification
Article 3 (User Registration and Identity Verification)
1. On the move-in or check-in date, Users shall register and undergo identity verification by the method designated by the Facility (online or in person) as follows:
(1) Representative (contracting party)
a. Name, address, date of birth, nationality, and contact details
b. For Japanese nationals or foreign nationals residing in Japan: a driver’s license, My Number Card, residence card, or similar identification (a copy will be retained).
c. For foreign nationals who do not have an address in Japan: passports of the representative and all accompanying persons (copies will be retained).
d. For U.S. military personnel and related individuals under the U.S.–Japan Status of Forces Agreement (SOFA): a valid U.S. Military ID or SOFA license may be presented (a copy will be retained).
(2) Accompanying persons (co-residents / accompanying guests)
a. For persons residing in Japan: registration of name, age, and gender.
b. For foreign nationals not residing in Japan: passport presentation (SOFA subjects follow item d above).
2. The Facility shall store and manage registration information and copies of identification documents in accordance with the Private Lodging Business Act, the Hotel Business Act, and other applicable laws and regulations, and may submit them to administrative authorities where necessary.
3. Identity verification is conducted for the purposes of contract performance, safety management, crime prevention, protection of minors, and legal compliance.
4. If a User refuses identity verification, the Facility may refuse move-in or use.
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Chapter 4 Refusal of Use and Personal Information
Article 4 (Refusal of Use and Contract Termination)
1. The Facility may refuse to enter into the Contract, refuse use, or cancel an already established Contract if the User falls under any of the following items:
(1) The application does not comply with these Terms.
(2) For contracts involving minors, required consent has not been submitted or verified.
(3) Identity cannot be verified or false information has been provided.
(4) Overcapacity or use inconsistent with the declared purpose or manner is identified.
(5) There is a risk of conduct in violation of laws or public order and morals.
(6) The User is or is suspected of being a member of, or associated with, organized crime groups or other antisocial forces.
(7) There is a risk that the User will cause significant disturbance to other users or neighbors.
(8) There is suspicion of infectious disease.
(9) Use is rendered difficult by natural disasters, accidents, equipment failures, or other reasons not attributable to the Facility.
2. When the Contract is cancelled under the preceding paragraph, whether and to what extent fees already paid are refunded shall be determined in accordance with the Facility’s cancellation policy.
3. With respect to Home Lodging Contracts, the Facility shall manage the annual number of lodging days per registered dwelling so as not to exceed 180 days. If there is a risk of exceeding the statutory limit, the Facility shall take lawful measures such as switching to a Short-Term Rental Contract.
Article 5 (Handling of Personal Information)
1. The Facility shall appropriately use and manage personal information obtained in connection with the Contract for the following purposes:
(1) Performance of the Contract and management of Users
(2) Identity verification and statutory notifications or reports under applicable laws
(3) Emergency contact and safety management in the event of accidents or disasters
(4) Statistical analysis for the improvement of service quality (only in a form that does not identify individuals)
2. Data storage and management in reservation management systems used by the Facility (PMS, channel managers, etc.) shall be performed under the responsibility of each service provider.
3. The Facility may share personal information with payment service providers, cleaning contractors, operational outsourcing partners, and similar entities, to the extent necessary for performance of the Contract, and shall impose confidentiality obligations on such parties.
4. Copies of identification documents and similar materials shall be retained for the period required by law and then disposed of appropriately.
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Chapter 5 Hours of Use and Fees
Article 6 (Hours of Use)
1. In principle, Users may use the guest room or residential unit from 3:00 p.m. to 10:00 a.m. the following day.
However, in the case of consecutive use under a Short-Term Rental Contract, the User may occupy the premises 24 hours a day during the contract period, except on the move-in and move-out dates.
2. The Facility may accept requests for use outside the hours in the preceding paragraph, in which case an extension fee as separately prescribed by the Facility shall be charged.
Article 7 (Fees and Payment Methods)
1. Usage fees shall be calculated based on the amount presented at the time of contracting and any applicable optional service fees.
2. Payment shall be made by credit card, electronic payment, bank transfer in advance, or other methods approved by the Facility.
3. The availability and amount of refunds in the event of cancellations, changes, or early termination after reservation confirmation shall be determined in accordance with the Facility’s cancellation policy.
4. Costs incurred during the period of use, such as damage, contamination, additional cleaning, or extensions of stay, may be billed separately upon completion of use.
Article 7-2 (Online Pre-Procedures, Self-Service Operation, and Disclaimers)
1. As a rule, the Facility does not operate a permanently staffed front desk and instead operates via online procedures and a self-service model.
2. Prior to commencing use of the Facility, the User shall complete, by the deadline specified by the Facility, online pre-procedures as instructed by the Facility, including:
– Identity verification
– Registration of User information
– Confirmation of terms and conditions of use
– Receipt of keys, PIN codes, and entry instructions
– Any other procedures designated by the Facility
3. The User shall, at their own responsibility, secure the means of communication necessary for these pre-procedures (internet access, email environment, access to the reservation site’s messaging function, etc.) and is obligated to check all messages, emails, and notifications sent by the Facility and to take any required actions.
4. If, due to the User’s failure to fulfill the obligations in the preceding paragraphs, the User does not receive key information, entry instructions, or similar information, or is otherwise unable to use the Facility
(including but not limited to incomplete pre-procedures, deficiencies in communication means, or failure to check communications from the Facility),
the Facility shall have no obligation to allow entry and shall bear no responsibility for any resulting loss or damage.
5. In the circumstances described in the preceding paragraph, amounts already paid shall be handled in accordance with the cancellation policy, and the User may not claim refunds, reductions, or other compensation on the grounds of being unable to use the Facility.
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Chapter 6 Termination of the Contract (Check-Out)
Article 8 (Termination of the Contract and Occupation After Check-Out)
1. The Contract terminates upon the expiration of the move-out / check-out date and time, or upon contract cancellation under these Terms or other legitimate grounds, and from that time the User loses all rights of possession with respect to the Facility.
2. Occupation of guest rooms or any part of the Facility after contract termination, without permission of the Facility, constitutes unlawful occupation, and the User shall immediately vacate.
3. If the User fails to comply with a demand to vacate, the Facility may notify the police or administrative authorities and seek eviction through legal procedures, and the User shall not object thereto.
4. With respect to luggage or personal items left in the room after termination of the Contract, the Facility may move them outside the room or to another storage location designated by the Facility for safety reasons. Costs incurred for moving, storage, and disposal shall be borne by the User.
5. If unlawful occupation occurs, the User shall pay the following amounts (within the limits permitted by law, as determined by the Facility):
(1) A penalty of up to twice the regular room charge for the relevant period
(2) Losses due to the inability to accept subsequent reservations
(3) Personnel costs, attorney’s fees, and any other costs associated with obtaining eviction
6. The Facility may claim the full amount of any damages suffered as a result of unlawful occupation by the User.
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Chapter 7 Use of the Premises and Handling of Problems
Article 9 (Continuation of Use and Contract Cancellation)
1. During the contract period, the Facility may cancel the Contract and demand immediate vacating if the User falls under any of the following:
(1) Any of the grounds for refusal in Article 4 apply.
(2) The User violates the Facility’s rules of use.
(3) The User engages in conduct that causes disturbance to other users or neighboring residents.
(4) The User intentionally or negligently damages the Facility or its fixtures or equipment.
(5) It is determined that the User is associated with antisocial forces.
(6) The User applied for the Contract under false pretenses as to the purpose of use.
2. In the event of cancellation under the preceding paragraph, fees already paid shall not be refunded; provided, however, that this shall not apply where the Facility is at fault (intent or negligence) or where laws impose a refund obligation.
Article 10 (Liability of the Facility)
1. The Facility’s liability shall be limited to the period from the User’s entry into the room until the User’s departure.
2. The Facility shall not be liable, except in cases of intent or negligence on its part, for any inability or restriction of use resulting from force majeure causes beyond its control, such as natural disasters, outbreaks of infectious disease, government or municipal requests or orders, power outages, water outages, communication failures, or similar events.
3. In the case of inability of use as set out in the preceding paragraph, the Facility shall not provide reductions or refunds of fees. However, if the Facility is at fault (intent or negligence), it shall respond in accordance with applicable laws.
Article 11 (Compliance with Rules of Use)
1. Users shall comply with the house rules and other rules of use posted within the Facility or presented in digital form.
2. If violation of the rules results in damage to other users, neighboring residents, or the Facility’s equipment, the Facility may claim compensation from the User.
3. Users shall not engage in any of the following acts:
(1) Noise and disturbance
– Loud voices, musical instruments, use of televisions or speakers at high volume during the quiet hours of 10:00 p.m. to 7:00 a.m.
(2) Commercial or event use
– Commercial photo or video shoots, monetized live streaming, events, parties, or similar activities conducted without the Facility’s permission.
(3) Bringing in dangerous items
– Fireworks, explosives, gas cylinders, flammable liquids, illegal drugs, or other hazardous materials.
(4) Bringing in pets
– Except where separately approved by the Facility.
(5) Improper management or disclosure of key information
– Providing or sharing smart-lock PIN codes, physical keys, entry codes, etc. to third parties; posting such information on social media, etc.
(6) Other conduct deemed inappropriate by the Facility
4. The User is responsible for the management of keys, PIN codes, and similar information. In the event of loss or leakage, the User may be charged for key replacement, code reset, and related costs.
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Chapter 8 Lost Property, Parking, and Equipment / Appliances
Article 12 (Lost Property and Storage)
1. Lost or left-behind items shall be stored for 14 days including the date of discovery, after which they may be disposed of.
2. Valuables shall be stored for 7 days and then handed over to the nearest police station.
3. The determination of whether an item is a valuable shall be made by the Facility. Users who wish to have items treated as valuables must declare this in advance.
4. Perishable goods, food items, sanitary products, and other items unsuitable for storage shall be disposed of promptly after check-out.
Article 13 (Responsibility for Parking)
1. When using the Facility’s parking lot, Users shall be solely responsible for the management of their vehicles.
2. Except in cases of intent or negligence by the Facility, the Facility shall not be liable for theft, accidents, damage, or similar incidents.
Article 14 (Use of Communications, Devices, Equipment, Appliances, and Fixtures / Disclaimers)
1. Communications facilities, electrical equipment, furniture, kitchen utensils, amenities, and other items provided within the Facility (collectively, “Equipment, etc.”) are installed for the User’s convenience, and the Facility does not guarantee their performance, continuous operation, or completeness.
2. The Facility shall not be liable, except in cases of intent or gross negligence on its part, for any inconvenience, accidents, or damages incurred by the User due to malfunction, stoppage, wear, or misuse of Equipment, etc.
(Examples: breakage of pots or knives, humidifier incidents, damage to clothing caused by dryers, food spoilage due to refrigerator malfunction, burns caused by incorrect water heater settings, breakage of glass tables, etc.)
3. Where repairs, replacement, or alternative provision are difficult due to the expiration of manufacturer’s warranty, discontinued parts, or similar reasons, the Facility shall not provide refunds, reductions, or alternative items (except where the Facility is at fault).
4. If the User discovers any abnormality in Equipment, etc., the User shall promptly report it to the Facility. If damage increases due to delayed reporting, the User shall bear the resulting losses.
5. With respect to digital devices installed in the Facility (televisions, streaming devices, voice assistants, Wi-Fi routers, and similar equipment), the User shall not engage in the following acts:
(1) Logging in with, adding, or linking the User’s personal accounts
(2) Purchasing, renting, or subscribing to any content, apps, or services
(3) Changing OS or app settings, performing resets, re-login operations, or altering parental/usage restrictions
(4) Changing device names, network settings, or pairing configurations
(5) Linking to external services or accounts in a way not intended by the Facility
(6) Any other conduct that interferes with the Facility’s management of its devices
6. If the User violates the preceding paragraph, the User shall bear the following costs:
(1) Work required to restore settings to their original state
(2) Full amounts of any unauthorized or unintended charges or purchases
(3) Additional work required to protect and secure accounts
(4) Costs of professional contractors and device replacement
(5) Business losses, downtime, and additional administrative burden incurred by the Facility
(6) Any and all other damages suffered by the Facility
7. If misuse, inappropriate operation, modifications, introduction of hazardous materials, or similar acts in relation to Equipment, etc. cause damage to the Facility or third parties, the User shall compensate the full amount of such damages.
8. If the User or accompanying persons steal, remove without permission, lose, or consume beyond normal use any Equipment, etc. installed in the Facility (excluding items clearly indicated by the Facility as “free to take”), the Facility may claim from the User the full cost of reacquisition, shipping and installation fees, and any resulting business interruption or other damages.
9. Equipment, etc. may be temporarily suspended, removed, or replaced for inspection and maintenance, and in such cases the Facility shall not provide refunds or reductions (except where the Facility is at fault).
10. The items listed in this Article are illustrative, and the same principles of limitation of liability and allocation of responsibility apply to all Equipment, etc. installed by the Facility.
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Chapter 9 Safety, Hygiene, and Pest Control
Article 15 (Safety Management and Accident Responsibility)
1. Users shall take due care for safety while on the premises and shall use all equipment and fixtures at their own responsibility.
2. Except where the Facility is at fault (intent or negligence), the Facility shall not be liable for accidents, fires, or similar events arising from cooking, bathing, use of stairs, use of furniture, or handling of glass products.
3. If a fire, damage, contamination, water leakage, or similar incident occurs due to the User’s negligence, the Facility may claim repair costs, business interruption losses, and other compensation.
Article 16 (Hygiene and Pest Control)
1. The Facility conducts regular cleaning and pest/rodent control to maintain hygienic conditions.
2. Except where caused by the Facility’s intent or gross negligence, the Facility shall not be liable for damages resulting from pests such as bedbugs, mites, cockroaches, and similar.
3. If the User discovers pests, the User shall promptly report this to the Facility and comply with the Facility’s instructions.
4. If pests arise due to the User’s luggage, clothing, or similar items, the Facility shall bear no responsibility, and the User shall be liable for extermination costs, business interruption losses, and other damages.
5. If inspections by professional contractors confirm that the Facility is not at fault, no refunds, compensation, or alternative accommodations shall be provided.
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Chapter 10 Harassment and Responses Outside Business Hours
Article 17 (Prohibition of Harassment and Intimidating Conduct)
1. Users shall not engage in any of the following conduct toward the Facility, its staff, or neighboring residents:
(1) Abusive language, shouting, insults, or intimidating speech or behavior
(2) Threats, menacing conduct, or obstruction of business
(3) False statements or demands based on misrepresentation of facts
(4) Unreasonable or excessive complaints
(5) Improper use of social media or review platforms to exert undue pressure (so-called “customer harassment” or “review extortion”)
(6) Conduct that constitutes defamation, slander, or invasion of privacy
2. If any of the above conduct is confirmed, the Facility may immediately terminate the Contract and require the User to vacate the premises. In such cases, fees already paid shall not be refunded.
3. If baseless or false reviews are posted, the Facility may seek deletion and may pursue damages or other legal remedies.
Article 18 (Responses Outside Business Hours)
1. For issues that arise outside the operating hours of the Facility’s front desk or online support, the User shall in principle be responsible for handling such matters. The Facility’s business hours shall be published on its website or digital media.
2. In cases of genuine emergency, staff of the Facility may be dispatched to the premises. In such cases, a dispatch fee or actual costs may be charged.
3. The following matters are deemed to result from the User’s negligence, and costs associated with responses may be charged to the User:
(1) Loss of keys (physical keys, smart-lock PIN codes, etc.)
(2) Forgetting PIN codes
(3) Misoperation of equipment or appliances
(4) Any other problems caused by the User’s lack of care
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Chapter 11 Exclusion of Antisocial Forces
Article 19 (Exclusion of Antisocial Forces)
1. If the User is found to be a member of, or associated with, organized crime groups or other antisocial forces, the Facility may immediately terminate the Contract and order the User to vacate.
2. In such cases, fees already paid shall not be refunded, and the Facility may claim compensation for any damages it suffers.
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Chapter 12 Governing Law, Jurisdiction, and Language
Article 20 (Governing Law, Agreed Jurisdiction, and Language)
1. The governing law for the Contract and these Terms shall be the laws of Japan.
2. Any disputes arising in connection with the Contract shall be submitted to the district court or summary court having jurisdiction over the location of the Facility as the court of first instance with exclusive agreed jurisdiction.
3. These Terms are prepared in Japanese, English, Chinese, and Korean. In the event of any discrepancy between the versions, the Japanese version shall be the official and controlling text and shall prevail.